Shipping & Delivery

Thank you for choosing Werko! We take pride in offering a clear and customer-friendly shipping policy. Please take a moment to review the details below.

Free Shipping:

Enjoy the convenience of free shipping on orders over $249 within Qualifying Shipping Zones in metropolitan Sydney, Melbourne, Brisbane, Adelaide, and Perth. This offer is exclusively applicable to non-bulky items.

For large and bulky items, a delivery fee may apply. We will always communicate any additional charges transparently before proceeding with your order.

Please note that certain postcodes and PO Box addresses may incur higher shipping rates than our standard charges. In such cases, we may request a street/physical address for delivery. If that’s not possible, we will inform you of any additional shipping costs. This can also occur for smaller orders.

If you choose not to proceed with the additional costs, we will issue a full refund.

Standard Shipping:

For orders under $249, we provide a flat rate of $12.95 for standard shipping.

Delivery Time Frame and Tracking:

We make every effort to process and dispatch most orders within 24 hours of payment confirmation, ensuring prompt delivery. Typically, you can expect your items to arrive within 5-7 business days. While we strive to maintain this timeline, please be aware that in some instances, shipping may take a little longer.

In the case of back-ordered items, if immediate dispatch is not possible, we will promptly inform you of the estimated delivery time frame via email or phone call. Our goal is to keep you informed at every step.

Click & Collect:

For added convenience, we offer a Click & Collect option at our Dandenong South Warehouse. We kindly ask that you await our confirmation of the collection time before proceeding to pick up your order. This ensures that we can provide you with accurate information and have everything ready for your smooth pick-up experience.

Please note, warehouse pickup times is strictly from 9am to 3pm.

At Werko, your satisfaction is our priority, and we are committed to providing the best shipping options for your needs. If you have any questions or need further assistance regarding our shipping policy or delivery time frame, please do not hesitate to contact our dedicated team.

Thank you for choosing Werko. We appreciate your business and look forward to serving you with efficient and reliable shipping solutions.